Help Center

Get unstuck fast.

Find quick answers for campus search, location access, voice tools, route guidance, and account notifications in Wayfinder.

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Popular Start using the map Fix location access Use voice search Read common answers

Getting Started Basics and first steps Location GPS and manual mode Navigation Routes and controls Voice Search Mic and speech input Notifications Push and email alerts FAQ Common problems

Getting Started

Use this flow when you are opening Wayfinder for the first time.

Search for a place. Use the catalog or map search to find buildings, rooms, offices, or campus areas.
Confirm your start point. Tap the locate button, or use manual location mode when GPS is unavailable.
Choose a destination. Review the route, travel mode, distance, and available guidance.
Start navigation. Follow the route panel and turn on voice guidance when you need hands-free help.

Location Access

Location works best when your browser and device both allow access.

Allow location permission when the browser prompts you.
Enable device location services and move outdoors or near a window for better accuracy.
Use manual location mode if GPS is blocked, slow, or unavailable indoors.
Retry GPS after changing permissions or refreshing the page.

Navigation Controls

The map controls are compact on mobile so the route panel stays readable.

Locate yourself Set manual location Toggle voice guidance Enter fullscreen Use tour guide Adjust route preferences

Voice Search

Use voice input when it is available on search-enabled screens.

Tap the microphone and wait for the listening state before speaking.
Say a building name, office, room code, or familiar campus place.
Keep background noise low and hold the phone close enough for clear audio.
If voice search is unavailable, type your search instead. Search features still work normally.

Notifications

Keep campus updates visible without leaving the app flow.

Enable browser notifications when prompted.
Check your browser settings if notifications are blocked for the site.
Use notification settings from your account menu to adjust preferences.
Stay signed in if you want account-aware notification behavior.

Troubleshooting

Try these quick fixes before reporting an issue.

Refresh the page if map controls or search results stop responding.
Use a stable internet connection for maps, routes, and search.
Recalculate the route if the path no longer matches your current position.
Clear browser site permissions and grant them again if location or microphone access is stuck.

FAQ

Common questions

Why is my location not showing on the map?

Make sure your browser has location permission, device location services are enabled, and you have a stable signal. If GPS is unreliable indoors, use manual location mode.

The route does not look right. What should I do?

Check that your starting location is accurate, choose the right travel mode, then recalculate the route. Campus conditions can change, so use posted signs and staff guidance when needed.

Does Wayfinder work offline?

An internet connection is currently required for map tiles, location search, and route calculation. Campus WiFi or mobile data is recommended.

Why is microphone search unavailable?

Voice search depends on microphone permission, browser support, and the speech service. Allow microphone access, use an updated browser, or type your search if voice input is unavailable.

Support

Need more help?

Contact campus support or visit the IT office if the issue affects your account, permissions, or campus data.

Email Support support@slsu.edu.ph About Wayfinder Learn how the app works